Compendium
Compendium
Welcome to the Grand Hotel Residencia
It is a great pleasure to welcome you to the Grand Hotel Residencia. Our entire staff is committed to make your stay most enjoyable.
In this directory, we give you some important information about the hotel and the services we offer.
Should you have any further questions, our staff is at your service all time and will be pleased to assist you.
We wish you a pleasant stay.
A to Z
BABYSITTER
Please contact our reception and ask for our professional babysitter service. Baby phones are available on request.
BANK
The closest bank is located at the central bus station. Information about other banks is provided by our reception.
BATHROBES
If the bathrobe in your room does not fit, please contact the reception.
BEACH
The beach and dunes of Maspalomas are only a few minutes away. The reception will provide you with beach towels and water.
BREAKFAST BUFFET
Treat yourself with our delicious breakfast buffet from 8.00 am to 11.00 am each day. For our early departing guests and early risers we offer a small breakfast from 7.00 am to 8.00 am inside the restaurant.
BREAKFAST ROOM SERVICE
We will be happy to serve breakfast in your room from 8.00 am till 12.00 am. Please hang your order on the door knob of your room the evening before.
BRIDGE ROOM
The bridge room is located behind the piano bar.
CENTRAL HEATING AND AIR CONDITIONING
All rooms have radiators and air conditioning that allow you to control the room temperature. Please note that the air conditioning is only functioning while windows and doors are closed
CREDIT CARDS
We accept all major credit cards.
CURRENCY
We are pleased to change your currency at current exchange rates at the reception.
DINNER
Summer season at 7.00 to 10.30 pm
Winter season at 6.30 to 10.00 pm
Please enjoy our menus and barbecue buffets in the restaurant and on our terrace.
DOCTOR
From Monday to Friday medical assistance is provided by the doctor of our sister hotel Palm Beach. During the night and on weekends, please contact our reception staff for the 24-hour emergency service.
DRESS CODE
Our dress code for dinner is upscale casual. In the evening please do not wear sportswear, shorts or sports shoes. During the winter season we kindly ask men to wear a jacket. Furthermore we ask you not to wear swimwear in the lobby and to cover your upper body at the pool bar.
DRINKING WATER
Tap water in Spain is no potable water. The water used in our hotel to prepare food beverages and ice cubes is always sterilised.
DRY CLEANING SERVICE
Please refer to the laundry list in your closet. You need your laundry washed or ironed urgently? We are pleased to offer you our express cleaning service and our one hour ironing service.
DVD
Please refer to our DVD library at the reception.
ESPRESSO
Enjoy a coffee made with your own espresso machine in the room!
EXCURSIONS / LEISURE
Information about excursions and recreational activities around the Island is provided by our reception team.
FAX
If you wish to send a fax, please contact the reception.
FIRE ALARM
In the event of a fire alarm, please stay calm and await instructions from our staff. Details of the escape routes are posted on your door. Please study those as soon as you arrive.
In the public areas, the emergency exit symbols show you the way out.
All rooms are equipped with smoke detectors.
FLIGHT RESERVATIONS
Our reception staff will be glad to assist with flight reservations, online check-in or changes.
GOLF
Due to the mild climate on Gran Canaria, golfers can indulge in their favourite sport the whole year. Seven excellent golf courses are in close proximity to the hotel. Combine your holidays in the Grand Hotel Residencia with improving your handicap. Our guests receive a discount on the green fees at the various golf courses of the island.
We would be pleased to book your tee-times, assist with transportation arrangements and golf lessons.
GOLF SHOES
If you wish your golf shoes or clubs to be cleaned please contact our reception.
GYM
Our fitness room is available to you free of charge from 8.00 am to 8.00 pm. It is located behind the Wellness-Centre. (Details are listed under “W”, Wellness-Centre)
HAIRDRESSER
The hair salon is located in the Wellness-Centre.We are happy to assist with appointments.
HOUSEKEEPING
Your room will be cleaned twice a day including turn down service in the evening. For further wishes please contact reception.
INTERNET
The complete hotel is equipped with a wireless-LAN connection. The access code is available at our reception. Underneath your desk you can also find an analog connection.
LAUNDRY
See “cleaning service”.
LIBRARY
In our library you find books, games, travel agent information and a computer with internet access including a printer.
LOST ITEMS
For “lost and found” items please contact reception.
LUNCH
At our Pool Bar we serve delicious tapas and Mediterranean dishes daily from 12.30 pm to 4.30 pm.
Our reception staff is happy to take care of your mail and parcel.
MASSAGE TREATMENTS
For information about our massage treatments see under “W” and refer to the spa- and wellness-brochure.
MATTRESS
Our mattresses are from the company Treca. On request we also offer king-size mattresses and down topper.
MESSAGES
Personal messages or mail will be delivered to your room.
MOBILE PHONES
We kindly ask you not to use your mobile phones at the pool, the pool bar and our restaurant.
NEWSPAPERS
You will find a selection of international newspapers and magazines at the reception (charge).
NON-SMOKING LAW
According to the Spanish law smoking is not permitted inside of the hotel, including the guest rooms.
PARKING
Parking is available in our garage. Please leave the key at the reception.
PHARMACY
Please ask our reception.
PIANO BAR
Our piano bar opens at 6.00 pm. You can enjoy live entertainment from 9.00 pm to 11.00 pm on our terrace.
PILLOWS
The hotel provides different kinds of pillows with different intensities. In your closet are already two firmer pillows. We are pleased to inform you about other choices.
POOL BAR
The Pool bar is open from 11.00 am to 6.00 pm. You can enjoy cocktails, fresh juices, coffee, ice cream and cake. Lunch is served from 12.30 pm to 4.30 pm. Refreshments are also served pool side.
POOL CHAIRS
Pool chairs are available at the swimming pool. Towels are provided by our Pool service. We have sufficient pool chairs for all our guests – please refrain from reserving. Furthermore we ask you to refrain from topless.
POOL TOWELS
Towels for the sun chairs are provided by our pool service. Beach towels can be obtained at our reception.
RENTAL CARS
Please contact the reception.
ROOM SERVICE
We are happy to take room service orders from 8.00 am to 22.00.
Please refer to the room service menu in your room. For this service we charge a fee of 6 euro. Please press the room service button on your phone.
SAFE
Every room is equipped with a safety deposit box.
SAUNA
The sauna is located in our spa. We offer a Finnish and a steam sauna as well as a salt cave for your relaxation.
SEASIDE SHOP
Here you find fine china ware, bath towels, bathrobes and much more of the seaside hotel collection. Please consult the reception.
SPORT AND RECREATION
From Monday to Friday you can join the water gym in our saltwater pool at the Grand Hotel Residencia. Yoga- and Tai Chi courses are offered at our sister hotel Palm Beach. Personal trainer for private lessons on request.
STAMPS
Stamps and postcards can be purchased at the reception desk. The letterbox is located at the reception.
SUNDAYS
Every Sunday at 6.30 pm we invite the arriving guests of the week for a glass of cava in our Piano Bar.
SWIMMING POOL
The heated saltwater pool is the heart of the Residencia palm grove. The depth of the pool ranges from 0.80 to 1.80 m. The usage of the pool is at your own risk. Parents are requested to supervise their children. We kindly ask you to shower before swimming. For early risers there is a coffee station available from 7.00 am on.
TEA PARTY
Twice a week a “Tea Party” is taking place on the terrace of our Piano Bar. We invite you to enjoy some coffee, tea and delicacies from our pastry shop.
TELEPHONE
The telephone booklet in your room contains all the important information you need. The phones are equipped with voicemail. Please press the “Voicemail” button and then the “OK” button twice.
TENNIS
One tennis court (synthetic turf with silica sand) is available in our sister hotel Palm Beach. Please ask our reception team for further information. Please wear tennis gear.
VACATING YOUR ROOM
We kindly ask you to check out until 12.00 pm on the day of your departure. For late departures we offer a courtesy room where you may shower and change. Please contact reception.
VOLTAGE
All common electrical appliances can be used in the hotel. The voltage is 220 V.
WAKE UP CALL
To place a wake up call please contact reception.
WELLNESS CENTRE
Our extensive spa area offers wellness for body, mind and soul. It is the ideal place to relax, unwind and reinvigorate your senses. We offer a wide range of massages, body treatments and facials. Opening hours Monday to Sunday
Reception: 09.30 am – 5.30 pm
Treatment: 10.00 am – 8.00 pm
Cosmetic: 10.00 am – 6.00 pm
Please refer to the spa brochure in your room.
… PLEASE
Respect that some guests retire early. We ask you to be considerate in the public areas from 10.30 pm to 7.00 am, and not to use the pool before 8.00 am and after 9.00 pm.
Your Bathtub
DURING THE BATH …
The ideal bath water temperatures for use are:
- 32° C bath cool invigorating
- 37° C body temperature comfort
- 39° C hot bath soothing
For hydromassage operation, you can use bath salts or oils but MAKE SURE you NEVER use a foamy product!
For operation without hydromassage you can enjoy a foam bath, shower gels or algae etc. in your bath.
Repeated moderate baths are more recommendable than excessively long or intense use.
The hydromassage programmes are conceived to work for 20 minutes. You can nevertheless stop this at any time.
HYDROMASSAGE
The bath uses the Air and Water / Air system.
- 6 swivelling jets
- 1 suction nozzle
- 1 chromotherapy spotlight
- 1 electronic control keyboard
- 1 Venturi air regulator
USAGE
- SEQUENTIAL WATER MASSAGE
Alternate starting and stopping the water pump for an invigorating effect.
- 1st press: Starts the water massage.
- 2nd press: Starts the sequential massage (pump starts and stops automatically).
- 3rd press: The continuous water massage starts.
- Long press: The system stops.
- AIR REGULATOR
The air regulator enables adjusting the force of the spurt at the outlet of the hydrojets thanks to the Venturi effect, based on supplying air to the water circuit. The air regulator should be turned one way or the other, in order to obtain the required massage force.
- OZONE FUNCTION
- 1st press: Starts up the ozone function:
- 60 seconds ON
- 90 seconds OFF
- Long press: Stops the ozone function.
- LIGHT
- 1st press: Switches on the white spotlight.
- 2nd press: Starts chromotherapy.
- 3rd press: Stops on the colour required.
- 4th press: Gallery of colours
- Long press: Total stoppage.
You can switch on or switch off the light during the bath.
How to proceed in the event of a fire / evacuation
To know how to escape from a fire can be the key for your survival!
- LOCATION OF THE EXITS.
Learn where the exits of this building are. Observe the plan behind the door of your room.
- LEARN HOW TO ACTIVATE THE FIRE ALARM.
Learn the location of the alarm switches and how to activate them. Activate them as soon as you notice the smoke or the fire. It ist very important to warn the people who are with you and remember that you must ALWAYS raise the alarm. Thus, you guarantee the rapid presence of the fire brigade and avoid a little fire of the getting out of control.
- GO OUT WHEN YOU HEAR THE ALARM.
When you hear the alarm signal, leave anything you are doing, go out quickly and close all the doors you pass through. Once you are outside the building, stay there until the reception staff indicates you that you can safely come back.
- WHAT MUST YOU DO IF YOU CAN NOT PASS THROUGH THE EVACUATION ROUTE BECAUSE OF THE SMOKE?
Go to an alternative route. If you find yourself in a smoke-filled place, go on all fours, since the air close to the floor is in general cleaner and fresher.
- WHAT MUST YOU DO IF THE ALTERNATIVE EVACUATION ROUTE IS ALSO VERY DANGEROUS BECAUSE OF THE FIRE AND THE SMOKE?
Close the door. Make signs from the window to the fire brigade. If there is a telephone in the room, inform about your exact location, even if you have been seen making signs.
- WHAT MUST YOU DO IF YOU CAN NOT LEAVE THE ROOM AND THE SMOKE STARTS GETTING IN?
Fill all the gaps of the doors, the ventilation gaps in the toilets and, in general, all the gaps und cracks through which the smoke could get in. Open the window just a little to get fresh air. Only if it is absolutely necessary, break the glass. Make signs to the fire brigade from the window.
- MUST WE EXTINGUISH THE FIRE?
Most times fires are caused by a little seat, which can be put out with a fire extinguisher, if you know how to work it. The following directions must be applied ONLY if you are sure that you can escape and AFTER HAVING RAISED THE ALARM, for example, pressing the closest alarm switch you see.
DO NOT PUT YOUR LIFE IN DANGER.
GIVE PRIORITY TO EVACUATION.
DO NOT LET THE FIRE SURROUND YOU.
DO NOT ACT BY YOURSELF.
- HOW TO WORK A FIRE EXTINGUISHER?
After having raised the alarm in the most rapid way, take the closest fire extinguisher (but do not work it) and approach the fire. Release the sealed bolt, take in one hand the mouth of the fire hose and press the trip lever. Aim at the base of the fire making a sweeping motion. Do not stop until you have emptied the fire extinguisher.
GENERAL SAFETY MEASURES:
- Do not use electrical devices excepting those for your own cleaning or little electrical appliances.
- For your security, do not smoke in bed.
- Do not cover the lamps with fabrics or any kind of paper.
- Do not throw stubs into the bis. Always use the ashtrays.
- The existing means of protection can safe your life.
- Do not use them in an inappropriate way.